FAQs
Gather&See is a global online marketplace that partners with sustainable and ethical brands from around the world to deliver the very best in responsible fashion to our customers.
Gather&See hand-picks brands which fit into at least 2 of our 6 Philosophies and work with the brands to build an exclusive, curated collection.
You, the customer can shop our products by Category, Designer or Philosophy.
When you buy a product from Gather&See we process the payment, but in most cases the brand fulfils your order. This enables us to stock a wider selection and saves on transportation costs (environmental and monetary) and time.
Making an order is easy. Just select the item you wish to buy along with size and colour. Add to basket and proceed to checkout. If you encounter any problems please contact our customer service at info@gatherandsee.com
Every order is wrapped in recycled tissue with a G&S sticker. If you would like an item especially wrapped please email info@gatherandsee.com with your request.
We accept most credit and debit card payments including American Express, Visa and MasterCard. You can also pay by Paypal.
We take online security seriously, our website is protected with the latest SSL encryption technology, and credit card payments are handled by PCI compliant 3rd party providers (Stripe & Paypal).
We are always on the look out for new brands. If you feel that you fit into our ethos, aesthetic, and can demonstrate that you fit into at least 2 of our Philosophies then please email your latest look book to info@gatherandsee.com.
Privacy policy effective from 25th May 2018
This Privacy Policy aims to give you information on how we collect and process your personal data.
Gather&See Ltd (referred to here on in as 'we or us' are the primary data controller for the purposes of this website and our registered office is 20, Honeypot Lane, Husbands Bosworth, Leicestershire, LE17 6LY.
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email.
Scope
This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any Gather&See web or mobile view where this Privacy Policy appears.
By navigating to a Gather&See and by transacting you are agreeing to the terms of this Privacy Policy.
Gather&See Limited is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation.
Gather&See Limited may transfer your personal information outside of the European Economic Area to authorised third parties. Where we use third party service providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use third party service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Cookies
We collect, process and retain personal information from you and any devices you may use when you navigate to a Gather&See web or mobile view, by transacting and otherwise interacting with us.
Use
We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our site, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.
We process personal data relating to your interaction (transactions, site visits) with Gather&See to enable us to personalise your experience with Gather&See. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
We use and retain your personal information to provide, improve and personalise our service to:
Offer you site content that includes items and services that you may like and to keep track of your basketCustomize, measure and improve our servicesProvide other services requested by you as described when we collect the information
Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone or social media in order to inform you of account activity, delivery fulfilment and marketing related activity.
We use and retain your personal information to prevent, detect, mitigate and investigate fraudulent or illegal activities. This will involve the machine learning based statistical analysis which permits the identification of buying patterns which allow us to further personalise your experience.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.
Your Rights
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
Managing Preferences
You can manage your preferences by emailing us at info@gatherandsee.com.
Disclosure & Security
We may disclose your personal information to authorised third parties if necessary to do so for the fulfillment of your order. We do not disclose your personal information to third parties for marketing purposes.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:
Payment providers to facilitate purchasesFulfilment providers to facilitate order management, packaging and delivery
We do not disclose your personal information to third parties for marketing purposes.
Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Questions
If you have a question about this Privacy Policy, please contact: info@gatherandsee.com or Gather&See Ltd, 20, Honeypot Lane, Husbands Bosworth, Leicestershire, LE17 6LY
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).